Missing Disney PhotoPass Photos Disney Reopening

If you’re at Walt Disney World now, or in the coming months, and are missing Disney PhotoPass photos, keep reading.

Prior Approval

My experience and the experience of several clients over the last two months of Disney’s reopening, has been some photos take longer than others.

The delay is because Disney Cast Members are manually approving PhotoPass photos. Why? Disney wants to make sure all guests enjoying the theme parks are complying with Disney’s face covering policy. If you are not wearing a face-covering in a photo, Disney will not push photos to your MyDisneyExperience account.

Ride Photos Disney PhotoPass
Disney will not send you ride photos unless you are wearing a face covering.

Here’s Disney’s face covering policy as of today. Please follow this link for any updates or changes. Scroll down, look for face coverings, then select the blue hyperlink to read more.

Disney face covering policy as shown in mydisneyexperience
Disney face covering policy as shown on Disney Worlds website.

Personal Experience with Missing Disney Photopass Photos

You may experience unusual delays in receiving your photos; even if you comply with wearing a face covering,

Buzz Lightyear Space Ranger Spin Ride Photo

My family’s ride photo showed up within an hour of exiting the ride. When riding solo, on the same ride, my photo didn’t show up until I was home, 8 days later.

My family’s partner statue photo, in front of Cinderella’s Castle, took about two days to show up in MyDisneyExperience. Whereas, my family’s partner statue photo showed up in less than 30 minutes.

Have you seen my face covering comparison video yet? Check it out and let me know what you think!

My best advice to enjoy your vacation without stressing over missing Disney Photopass photos

Use the notepad on your smartphone to document the date/time/location of the missing photo. You will need a photo of yourself that day to show what you looked like. When you get home, submit the missing photo request, along with what you looked like that day so Cast can spot your missing photo easily.

Disney Magic Shots
Disney Magic Shots through Disney’s PhotoPass.

Document your missing photos

Another easy way to document your missing photos? Take a photo of what you look like that day, text it to yourself with a note of the photo date/time/location of the missing photo.

I hope this helps!! Let me know in the comments if you have other ideas, questions, or want to share your experience with Disney Photopass!

Have a magical day!

[Please refrain from political comments. This information is meant to help guests visiting Walt Disney World during this fluid and ever-changing time.]

Lisa Thompson

Lisa Thompson

Helping others experience Disney magic is a dream come true. My team at Mouse Class Travel allows me to realize my dream and share it with more guests than I could have ever imagined possible. Let us help you create and test run your plans before you arrive. Once you are on Disney property, we stay with you, so you never have to feel lost or unsure. You focus on building memories and leave the heavy lifting to us!

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